R L Hayes Roofing & Repairs in Augusta, GA

Previously had my roof replaced and now shutters and completely flipped by storage room door. Workmanship was superb and Blake and his team were very responsive to my needs, professional and respectful. If you are in need of roofing or home repairs, RL Hayes is the company to call!

One Google search, randomly selected R L Hayes Roofing & Repairs and it was on! Monday, the initial operator taking the call was pleasant and professional. I received a callback in 4 minutes from a wonderful woman who knew exactly what I probably wasn't explaining correctly. Tuesday, assessment site visit was made earlier than the scheduled appointment, very informative and expert customer service. Wednesday, job was completed a day early. Technicians were top notch and went the extra tile to ensure the job was done and would last. Very pleased with my experience.

The salesman met me on time, was very informative, courteous and respectful. He gave me a quote within 24 hours and called me to ask if I had any questions. Skylights came in within 2 weeks as promised and they were promptly installed with no leaks. The owner, Mr. Hayes, came by to inspect the job and talk with me personally as job was being performed. This is a top-notch company that, if needed, I would call immediately! Fantastic!

Quick to respond and complete repairs requested...only thing lacking was communication ..Dean stated he would contact me prior to starting and had agreed to use materials I had already purchased ...none of my request honored and next time I heard from him was an invoice being presented ...he then agreed to follow up...never heard from him....now I have a home needing full roof replacement and have to search for another company..ugh...used them again and they did excellent job this time so I am changing rating

UPDATE: I'm lowering my rating by a bit due to our latest experience. Last time, they came out quickly and got the job done immediately at a great price. I guess they're more busy these days. They came out quick enough, but having the repair done same day wasn't even an option (even though it was simple). The estimate was fairly high (so much so that we contacted another roofer for the job), but the scope of work could have been different, so we won't compare those. Most bothersome was the fact that they didn't even offer the option of a same day repair (like they did last time) and when I called the owner to see if this was possible, he never bothered to call back. ORIGINAL REVIEW Had a hole in my roof from a branch impaling the shingles. Called one roofer out and was quoted over $600 without the guy even getting up there, and told it would take a week for them to come out. Called RL Hayes Roofing for a second opinion. They arrived the next day, hopped right on the roof, quoted me less than one quarter what the other guys did, and had it done in half an hour. Nice guys. Very helpful.